Privacy Policy

Introduction

Glexironbrax is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our end of tenancy cleaning services.

Information We Collect

When you contact us or request our cleaning services, we may collect the following information:

• Name and contact details including email address and phone number
• Property address and details relevant to the cleaning service
• Any additional information you provide in communications with us

How We Use Your Information

We use the information we collect to:

• Provide and schedule our cleaning services
• Communicate with you about your service requests
• Respond to your inquiries and provide customer support
• Improve our services and customer experience

Legal Basis for Processing under UK GDPR

Under UK GDPR, we rely on the following legal bases to process your personal information:

• Performance of a contract when we provide cleaning services you have requested
• Compliance with legal obligations that apply to us
• Legitimate interests such as managing our business, improving our services, and responding to your enquiries, where these interests are not overridden by your rights and interests
• Your consent where we rely on it, for example in relation to certain marketing or cookies settings

Data Security (Защита данных)

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, disclosure, or alteration. Access to your data is limited to personnel and service providers who need it for legitimate business purposes and who are bound by confidentiality obligations.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who support our business operations (such as IT, hosting, and analytics providers), with payment processors where relevant, and with public authorities when we are required to do so by law.

Your Rights under UK GDPR

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, in certain circumstances
• Object to processing of your personal information, in certain circumstances
• Request restriction of processing of your personal information
• Request transfer of your personal information to you or to another organisation, where technically feasible

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, if you are concerned about how your personal information is handled.

International Data Transfers

Where we transfer your personal information outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as using countries that have been recognised as providing an adequate level of protection or using standard contractual clauses approved for use under UK GDPR.

Data Retention Periods

We keep your personal information only for as long as is necessary for the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. When information is no longer needed, it will be securely deleted or anonymised.

Children's Privacy

Our services are intended for adult customers and are not directed at children. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can remove it.

Third-Party Services

We may use third-party services such as Google Ads conversion tracking, remarketing tools, Google Analytics, and the Google Maps API to support and improve our website and services. These providers may collect information such as your IP address, browser type, pages visited, and actions taken on the site, in line with their own privacy notices.

Use of Cookies

We use cookies and similar technologies to operate our website, understand how it is used, and support certain features. For more detailed information about the types of cookies we use and how you can manage your preferences, please see our Cookies Policy on cookies.html.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle personal information. Any changes will be published on this page, and the "Last updated" date below will be revised accordingly.

Contact Information and Data Protection Officer

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at clientsY3mxs9K1m or call +447522477473.

ICO Registration

If we are required to register with the Information Commissioner's Office (ICO), our registration details will be available from us on request. You can contact the ICO for further information about data protection rights in the United Kingdom.

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